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Terms and conditions

Se Tu Dizes! Clothing brand

On this page you will find the terms and conditions of the Se Tu Dizes! online store.
In the online store you will find original clothing items intended for sale to the national (Mainland Portugal and Islands) and international markets.
Se Tu Dizes! is a registered trademark.

PRICES

All clothing items available in the Se Tu Dizes! online store have indicated the sales price with current legal taxes included, in Euros. Shipping costs are free for mainland Portugal and islands. For international shipments, shipping costs are calculated, at checkout, based on the total weight of the order.

PAYMENT METHODS

You can choose one of the following payment methods:

– Paypal;
– ATM reference;
– MBway;
– Credit card (Visa, Mastercard);
– Bank Transfer (for Portugal only);

Payments by credit card, ATM reference and MBway are processed by external billing systems (Easypay).

Payments by bank transfer will only be considered valid if proof of payment is sent by email to info@setudizes.pt, and after payment has been made.

If the transfer is made at a bank counter or at an ATM (ATM), you must send proof of the transfer on the receipt (e.g. a scan or digital photograph of the receipt).

If the transfer is made through homebanking, you can send proof directly to the email info@setudizes.pt with a description of the order number.

All orders that are not paid within 48 hours will be cancelled.

SHIPPING

After receiving payment for the order, it will be sent within a maximum period of between 24h and 48h. Expeditions are made from Monday to Friday.

Orders received on Fridays and over the weekend will only be processed on the following Monday. In the case of public holidays, the same applies to the following business day.

All orders are shipped via Correios de Portugal (CTT), registered mail or express mail. After the order has been shipped, we will send you an email with your order registration number. You can later use CTT’s order search service to check the status of your order.

Se Tu Dizes! is not responsible for any delays resulting from constraints on the part of Correios de Portugal (CTT).

SHIPPING COSTS

Shipping costs are free for mainland Portugal and the Islands and are only calculated for international shipments, depending on the weight of the items.

International orders with a total value (excluding shipping costs) above €100 benefit from free shipping costs.

LOSS

In the event of loss of registered or express shipments, Se Tu Dizes! is committed to refunding the customer the total value of their order.

However, it is important that you track your order with the registration number provided and collect your order in time, if it is not delivered to you by hand. If the order is returned to the sender, due to not having been collected in time, resending will only be made upon payment of shipping costs.

STOCK BREAK

Se Tu Dizes! undertakes to reimburse the entire amount for items that cannot be sent to you due to stock outages.

ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES (RAL) – LAW 144/2015

In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity:

Lisbon Consumer Dispute Arbitration Center
Address: Rua dos Douradores, 116, 2º 1100-207 LISBOA
Tel: +351 218 807 030
Fax: +351 218 807 038

CLAIMS

If you wish, you can exercise your right to complain viaPlataforma Digital do Livro de Reclamações Eletrónico (LRE). Entity: Alexandre Melo Baptista (Se Tu Dizes!); NIF: 229663443; Address: Av. Curry Cabral nº6, 2º Esq. 2700-218 Amadora, Lisboa, Portugal

PRIVACY AND PROTECTION OF PERSONAL DATA

Se Tu Dizes! guarantees the confidentiality of all data provided by the user/client.

The data collected on this website is intended for processing orders and communicating with customers, processing requests for information and possible complaints, statistical analysis, as well as its use for direct marketing purposes.

The omission or inaccuracy of the data provided by the user/client is their sole and entire responsibility and may result in refusal to provide the service by Se Tu Dizes!
The user/client’s personal data will be processed and stored electronically and Se Tu Dizes! will not transfer them to third parties or use them for any purpose other than processing and shipping orders.

If you wish, you can at any time exercise the right to access, change, update and delete your data, provided for in the Personal Data Protection law. If you have difficulties in the process, ask for our support.
All content found in our online clothing store is the property of the Se Tu Dizes brand! and are protected by intellectual property law.

Any problem you detect in our online clothing store,send us an email to report it.
We value a good experience when visiting our online store.

Good shopping!

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